Home / What We Do / Two-Way & Conversational SMS

Two-Way & Conversational SMS

Have real conversations over text

One-way broadcasts are only half of SMS. G9 SMS enables inbound replies on local, toll-free, and short-code numbers so your team can chat where customers already are.

Use keywords for opt-in, automated FAQs, appointment confirmations, or live agent handoff. Conversations stay logged, searchable, and assigned to the right inbox.

From clinics in Waterloo to retailers in Mississauga, two-way SMS cuts phone-tag and keeps service personal at scale.

Discuss this service
Let’s talk

Ready to put SMS to work?

Tell us your volume and use case. We will map delivery, CASL, and a launch plan with our Kitchener team.